Picture this, you’re waiting for the clock to strike 8 am so you can go check-in at your hotel. It’s currently 7:35 am. What do you do? Well, what I did was politely stroll right up to the counter and ask if check-in was ready. To my surprise it was, and to my greater surprise, the hotel manager gave me an upgrade? Guys, I was really confused. Fast-forward to my final day at the hotel. I started thinking about all those upgrade myths and knew it was my chance to try see if any of them could be confirmed or denied.
Here’s what hotel staff gave me the inside scoop on…
- If you mention why you are visiting, such as a birthday or honeymoon, you might get an advantage. Hotel staff will generally try to make your stay as special as possible, so you lose nothing by subtly mentioning the purpose of your stay either at booking or when checking-in.
- Try booking directly on the hotel’s webpage if they have one to score benefits. The staff I spoke to had mixed responses on this, but did admit discounts were greater on their own page as new visitors received 10 percent discount. In this sense, you’ll be able to grab a nicer room for a lower price. Some hotel memberships, remember that some of them are simply free loyalty schemes so don’t require payment, even offer free upgrades once you become a regular.
- This might be a little obvious, but I was told dressing the part does make a difference. The same goes for being polite. Essentially, you want to make a good first impression so these both go hand-in-hand. Prior to even knowing I would be given an upgrade, I emailed the hotel after booking to simply thank them for responding to a query I had. Once I reached reception and gave my name, the manager told me he had recognised my reservation from the email I had previously sent. Upon reflection, I think this played a contributing factor to the unexpected upgrade.
- Time when you check-in. I think this depends on every hotel but whilst I was lucky to get an upgrade early, I was told checking-in by afternoon means reception have a better idea which rooms are available. This is because no-shows or cancellations can be worked out, meaning better rooms might become available during the day.
- If you are having a bad experience or notice something isn’t working, let staff know. No hotel wants less-than-kind reviews, so staff might be able to keep you happy by giving you a better room.
See, sometimes I think it helps being a chatterbox because if I didn’t make conversation I would never have considered these things, like at all.
See you in the next post!